We're here to help

For enquiries ranging from an appointment or workshop booking, partnerships or media request, we are here to help.

Opening hours

Appointments are available at your convenience between the hours of:

  • Monday 7am to 7pm
  • Tuesday 7am to 7pm
  • Wednesday 7am to 7pm
  • Thursday 7am to 7pm
  • Friday 7am to 7pm
  • Saturday 8am to 1pm

Call us on 02 9906 5199

There are two easy ways you can make an appointment with us, ring us Monday-Friday between 9:00am and 5:00pm and speak with our friendly reception staff or you can send us a message via the website. Our reception team will be touch to discuss appointment options with you.

Our fax number is 9906 5188.

Telehealth Appointments

There are two ways that we can connect with you using Teleheath. Your psychologist can call you on the phone number you have provided, or you can connect on Zoom which gives you the closest experience to being in the room with your psychologist. Each Wise team member has their own personal Zoom link. Just replace the link below with your therapist’s First Name and Last name, as seen here: https://zoom.us/my/FirstNameLastName.wise

We appreciate that each individual may have different levels of experience and confidence in the use of phone and video technology. With this in mind, you are welcome to reach out to our reception team to do a run through of the technology before your sessions. https://zoom.us/my/reception.wise

  • Plan to arrive 5-10 mins before your appointment starts. Think of it just the same as you would a face-to-face appointment in our practice. This allows  time should you need to trouble shoot any connectivity issues or IT hiccups.
  • Check your wifi connection and switch to 4G/ 5G if the connection isn’t so good. This is particularly important if you are wanting to do video sessions from your mobile.
  • Prepare for your sessions as you would normally. Bring the topics that you want to cover, something to write into and feel free to ask the clinician if they mind you recording the session.
  • For further support on the use of technology or any appointment questions, we are most happy to help.We can be contacted via phone 9906 5199, email  reception@wiseinstitute.com.au, or you can organise a Zoom call on https://zoom.us/my/reception.wise

Location and Parking

Wise Institute is located at Level 1, 59 Willoughby Road Crows Nest (next to Grill’d) and is surrounded by three Council operated multi-level car parks. Each car park offers two hours free parking and is within a five minute walk of the practice. The closest is Holtermann Street Car Park followed by Hume Street Car Park or Alexander Street Car Park (above Woolworths). Alternatively, there are plenty of one hour metered parking spots in front of the Centre on Willoughby Road.

Send us a message

We endeavour to answer all enquiries within 24 hours on business days.




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