Getting Started with Telehealth

How can I connect to Telehealth sessions?

You can connect with your clinician via phone or laptop. The clinician can either have a phone call with you or touch base via video using Zoom. Zoom can be used via a phone app or your laptop.

Each Wise team member has their own personal Zoom link. Just replace the link below with your therapist’s First Name and Last name, as seen here:

What can I expect from Zoom sessions?

Instead of coming to our office, you can connect through Zoom.

Zoom is an encrypted virtual consultation space with a private “waiting room” and separate “consulting room” for your comfort and peace of mind. It is both confidential and private.

You will be given a link with access to your clinician’s online waiting room and you can wait for him/her to welcome you in.

Are Zoom sessions at all like face-to-face sessions?

Our clinicians are trained in to utilise Telehealth technology and will continue to learn more features across time. Using the program that we have selected, they are able to share resources with you, draw diagrams and interact as they would if they were in the room with you.

Our team receive ongoing training across to learn other ways to support you to get the most out of your remote sessions.

What if I need further assistance?

We appreciate that each individual may have different experiences and confidence in the use of phone and video technology. With this in mind, our reception team are always here to support you and assist with further questions.

We can be contacted via phone 9906 5199 or on email at

If you are having troubles connecting, you can always reach your clinician at the time of your appointment by replying to your most recent text reminder. They will receive the message immediately and assist you to get in to the session.

As always, we are most keen to continue to support you so please do not hesitate to make contact should you have any questions or concerns.

Effectiveness of Telehealth

Do Telehealth appointments work as well as face-to-face sessions do?

Research indicates that Telehealth sessions are just as effective as face-to-face sessions in the three key areas of diagnostic accuracy, outcomes from treatment and therapeutic relationship. As clinicians, having provided video sessions for over ten years to clients who are overseas, interstate or unable to visit us in the practice, we agree with these research findings.


We appreciate that you may have been referred to a specific clinician, but occasionally the referral to that clinician is not appropriate; for instance, in the event that the clinician does not see adolescents, or their schedule simply doesn’t align with yours. Discuss these needs with Simone and she can give you options either within our practice or elsewhere.

How to get the most from Telehealth

Can I have some further tips to get the most out of my psychology appointment via Telehealth?

  • Create a bookmark in your browser with the Zoom link to contact your clinician so it is easy to find.
  • Use the email or SMS link to log into your clinician’s waiting room.
  • Plan to arrive 5-10 mins before your appointment starts. Think of it as being just like you were coming into our practice. This allows some time should you need to trouble shoot any connection or IT hiccups.
  • Check your WiFi connection and switch to 4G/ 5G if the connection isn’t so good. This is particularly important if you are wanting to do video sessions.
  • Prepare for your sessions as you would normally. Bring the topics that you want to cover, something to write into and ask the clinician if they mind you recording the session.
  • If you would normally bring a glass of water into the session, have a bottle of water, a cup of tea or coffee with you. Talking is thirsty business and you want to be comfortable.
  • Use headphones and find a comfortable private space available. During social isolation, this might be in the car!

We're here to help

Message, call or Zoom us…
we’re here to help.

Phone: (02) 99065199
Face to face video call via Zoom

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